We got answers
We try our best to make sure that every order goes smoothly with us so we compiled a list of frequently asked questions and easy fixes.
Before you purchase a code from us we recommend you first ensure your radio is not blocked. first turn the radio on, and try to enter the first digit of any code.
“ONLY THE FIRST DIGIT” If this is ok, immediately turn the radio off, your are now ok to order a code.
If you find that you are unable to enter any digits, leave your radio powered up for 1 hour to reset it’s self, and Then entering a unlock code from us should be possible.
If this fails the unit may need specialist decoding from your main dealer or it may be blocked and new radio is the only solution, one can be purchased here
you can order your car radio code by selecting your stereo manufacturer from the drop down menu on our website or from our home page.
By making a selection you will be directed to the order page.
Before you order a radio code from us please be aware – not all radios can be unlocked by remote decoding code, sometimes specialist software and a cable connected to your radio/car is needed, we do not offer this cabled service but some car dealerships and garages do.
Sometimes a stereo may be blocked, this is when too many failed attempts at inputting an unlock code has occurred and the radio has blocked you out, your stereo is now useless.
Radiocodes.info offer a 100% money back guarantee on our radio codes. If radio code we supply does not work and video evidence can be provide we will issue a full refund. Please note that we do not offer refunds for serials being provided to us incorrectly. In some circumstances refunds will be granted. However, a £2 administration fee will be levid for administrative purposes
Your stereo may be faulty or had its code changed from the original factory code it was given when manufactured, If this is the case then the stereo is useless.
The service we offer is to generate your unlock code by using your serial or model number or a combination of both, the decoders we have cover a vast range of radios but not all of them, we can only unlock the radios listed at radiocodes.info and only if you can supply the serial and model number exactly as we show.
If your radio is faulty the code we supply will not work.
If your radio is blocked the code we supply will not work.
If your radio had its original factory code changed the code we supply will not work.
WE CAN ONLY UNLOCK THE RADIOS WE ADVERTISE ON OUR WEBSITE, DO NOT ORDER IF YOUR RADIO IS NOT SHOWN.
99% of our radio decodes are sent out within the hour from 9 am until 7pm . Orders after this will be delivered the following day. In some cases where we have to request the radio serial from the main database service it may take longer with the longest wait times of 24 hours, we currently have a 2017 average of 48 minutes waiting time for decodes that require us to connect to the man database.
All of our radio codes are official radio unlocking codes – guaranteed to work for the unit as purchased. if for some reason the radio code does not work it will probably be that the unit has been recorded in the past, in this case the only way to decode the radio is manually via a local garage, car audio specialist or direct via the dealership.
Most radio serial numbers are found on the radio’s label located on the top or side of the radio’s casing. In some cases such as Ford and Honda radios, the serial can be obtain by pressing and holding buttons 1 and 6 or 2 and 6 on the radio unit this will display the radio serial on the display screen.
We recommend checking out the radio code videos from the drop down menu above for further information on retrieving your radio serial.
We only use PayPal to process our payments, we only accept online payments, this has yours and our best interests at heart, PayPal is very secure, your payment details are kept private, only PayPal will see your payment details and will not be shared with a third party.